cameokids web store FAQ section

Q: What payment methods do you accept? A: Currently, we accept your secure Visa, or MasterCard through Paypal to: DebiR@jdwc.net - Payment is expected within 7days. If not recieved within 7 days, items will be relisted. We also accept: Cashier Checks - Money Orders (prefer US Postal Money Orders),- Personal Checks - and Cash. Payment is expected within 10 days. Please include all purchase information & your name & mailing address. Make Cashier Checks, Money Orders, or Personal Checks out to "Deborah Willhoite": and mail to 6027 Churchside Dr., Lithia, FL. 33547. Email us at: DebiR@jdwc.net when payment has been sent. Items will be relisted if payment is not received within 10 days by mail. Please be sure to conceal these forms of payment by wrapping payment with paper inside envelope or use security envelopes to help protect your payment from mail theft. We don't recommend cash payments as there is no way for you to track if lost in mail, unless you send certified or insured.

Q: What should I expect once I place an online order? A: Once you submit your order, we will e-mail you confirming that we have received your order. We will e-mail you a second time notifying you that your payment has been received, and that your order has been shipped. We most always do a phone contact with our customers to verify information especially if is a custom made product.

How long will it take for my order to reach me? A: We ship all orders within 2 - 3 business days of receiving your order and payment when it is a premade item and ready to ship. If it is a custom order, or an item that has to be made up it could take 10 - 14 days depending on existing orders. There are times when we have several orders pending with need by dates. Those orders will be made and filled first. Orders that don't have a need by date will be filled in their date order. All items are shipped USPS Priority Mail, unless we notify you otherwise. Most items arrive in less than 4 days; but the US Postal Service is known to occasionally take longer. Priority Mail takes 2-3 days from shipment date if within the US. If you would prefer to have your order sent regular mail to save money, let us know prior to ordering and we will adjust the shipping for you before you order. If you need futher assistance on questions with shipping, call us at 813-651-9402.

Do you ship Internationally? A: At this time we only ship to the USA and Canada.

Q: What are custom orders and what do I do to place one? A: We offer many items in our store for custom ordering in your specific measurements, or size in our children's clothing departments. Example would be our custom made pillowcase dresses. Under the category "Infants & Toddlers" and "Vintage Kids", click on the subcategory "Custom Made". Here we list all of our Vintage Pillowcases to be made into little girl's pillowcase dresses. You pick the case and purchase it, send us the length you want this dress to be for your child by measuring from shoulder to knee, or just below the knee, or mid calf, or ankle, where ever you want the hem to lay. Pick ribbon color if choices are given. If ordering our pantaloons, we would need the waist measurement and mid calf leg measurement of your child. We will have other items listed soon for custom orders, along with fabrics to choose from. Once you have picked your item, purchase it, and email us with your measurements or size info, or if you pay with PayPal when checking out you may enter the information in the note section. We also will be making a contact with you so there are no mistakes in understanding your request. Please allow up to 7- 14 days for shipping on custom orders, and that can also depend on existing orders to be filled, so ask first before ordering if we can fill your order by the date you might need it. If you still have questions, please feel free to email us, as we would be more than happy to help, and guarantee you would be perfectly satisfied with your purchase. Please Note: Custom orders are non-returnable.

Q: What is your return policy? A: If you are not completely satisfied with your purchase once you have received it, call or email us as soon as you have received your order, and if the issue with the item cannot be resolved, we will gladly refund your money excluding shipping charges or exchange the item for another if you prefer. Refunds will be given as soon as we receive the item back. If returning your item, you will need to ship it back to us at your expense in the original packaging, in unused, undamaged condition, be accompanied by a copy of your sales receipt, and postmarked within three days of receiving the item. If we don't receive the item within 10 days, only a store credit will be issued. Custom orders are non-refundable.

Q: I can't find the product I want. How do I search for it? A: Using the Keyword search feature, enter the product name or category of the product in the space provided and click "Search." Advanced search features are also available.

Q: Do you do special requests on items we might like in your store? A: Yes we do! If you find something in our store and would like it made to your liking and we have the means to do it with, we will do everything we can to accommodate your wish. If you need something in larger quantities, we will try to accommodate that too. Email us to discuss this with you.

A: Yes we can. We do this for many of our customers and friends. Email us with your request so we may go over the specifics, get measurements, and quote you a price. Then mail us your case and we will create for you, an heirloom dress for your little one. One that could be treasured for generations to come! So DON"T throw it away! Don't put it in a garage sale. This is a wonderful way to use a cherished pillowcase that maybe grandma, or great grandma made back in her day. The workmanship in these vintage cases are just superb! You just don't find that too much anymore. Some of them are just absolutely beautiful in their designs. It's made its way to you, maybe just that one or maybe you have the set, but now it sits in your closet. If you have a little girl of your own, that pillowcase can become one of the prettiest little dresses, given a new use, and it comes from the hand of your loving family. Now this little heirloom has a purpose and it's history can live on for generations to come, by your little girl's daughter being able to wear it too. It's history, it's family, it's a gift to you, so pass it on to someone new! They make great baby shower gifts too! A story to share to boot!

Q: I have other questions that aren't answered here. A: If you have any other questions, please feel free to contact us anytime by email at: DebiR@jdwc.net. You may phone us at 813-651-9402 between the hours of 9:00AM and 5:00PM Monday through Saturday. If we are unavailable to take your call, please leave a message. We want to do everything we can to earn your trust and grow our business to a family friendly professional level.

Q: Do you carry more than one of your items? A: Many of our pillowcase dresses and other items are one-of-a-kind. Therefore, these particular items listed on our web site may be the only one available of its kind. We can offer same like items on some of our products, just different fabrics, styles and embellishments may be used. We update our web site and product availability daily, but all of our items are sold on a first-come, first-serve basis.

Q: Is On-Line Ordering Secure? A: We know there is always a concern with regard to security when shopping on the Internet. We understand your concerns and have a full commitment to provide you with a secure ordering process. When placing an order with Cameo Kids Boutique, your credit card information is protected by a secure server when you use PayPal. You will notice that the web address at the payment screen begins with https://. This guarantees that the page you are viewing is a secure page. Only PayPal has your information or the means to access that information once you have signed up and registered your personal information with them, which has been encrypted by the secure server. If you pay by check, money order or cash, the only information we would have on you or access to is your name, address, phone, bank account information on personal checks and email addresses. We want to assure you that No One else has access to this information, nor do we share your information with anyone else Ever!

Q: Do you combine shipping of items and payments? A: Yes we can. When shopping at Cameo Kids Boutique, and you want to purchase more than one item, and your paying with PayPal, email us to send you a combined invoice to pay for your items all at once and save on your shipping if possible. Shipping will be determined on the packing cost of more than one item. Means if we can get more than one item in one package for the cost of the original one item, we will gladly do so. Email us and ask first to make sure we can. It will also depend on what you order. On PayPal orders, we request that you pay for these items all at once to keep everyone's cost down. When paying by any other means we offer, email us to let us know and we will send you an invoice for your combined purchases and shipping cost.

All of our cases listed as vintage are really vintage. Many date back to the early years of the 1900's. Several of our sources were ladies now quite in their prime, who loved embroidering and making pillowcases. Once they were completed, they pack them away. They would give them as gifts and some they made for themselves, but many just were kept in chests. 99% of our cases are vintage, but never were used, so we list them as a new item.

At this time we are trying to keep our shipping fees to the bare minimum. With the price of everything increasing that could change in time. On all our vintage items, we thourghly clean each item as most have been in storage and some previously used and then we check for any damage. They are generally soaked in a cleaning solution for a day, then washed and stored until purchased. Our vintage pillowcases when ordered custom are then created into cute vintage pillowcase dresses, and then washed again, ironed, and starched before sending to the customer to freshen. Sealing agents are used to keep the ribbons from fraying. All of our vintage items are sent with a card with the history of the item. Pillowcase dresses are also sent with a gift card. We wrap our items in tissue paper bound with satin ribbon. Most of our packageing is free as we use priorty mailing with the post office. On all priorty mailing, we add insurance and tracking for you. There is a lot of time put into each creation, vintage or otherwise plus alot of materials, and products. We love what we do and try to give our customers the best deal we can. So you can see, we do keep our shipping charges and product prices to the bare mimimum and do not charge any handling fees.

Yes! We encourage any request you might have. Just because you don't see something in our store that you might like, doesn't mean we can't create it with your guidence to create the item just the way you want it, colors, prints and all. We have so many items we want to carry, and with all the custom orders we receive, we really find it hard sometimes to get our ideas and creations to market. So if you don't see it, just ask, we'll do everything we can to fulfill your wish.

We do not offer refunds on patterns as they can be easily copied. The patterns sent by email can't be returned. I hope you understand. All patterns and instruction we offer have been highly rated by all customers who have purchased them. See our feedback for customers comments. If any customer ever has a problem with the information we send, we will help you in anyway we can at anytime. Contact us at DebiR@jdwc.net or call us at 813-651-9402.

At any time you might have a question about a product or service we offer. You have emailed us either from the "Ask Seller a Question" form at our web store, or you sent us an email directly from you and have received no reply from us, it's not that we have ignored your question. There are many times that we have responed to emails only to have them bounce back. There are many reasons this could happen but they are totally out of our control. There have been other times when our email gets through but your email service will put it in your junk, spam, or bulk email boxes and many people don't realize to look there for our response. Many email services have high security levels that can block email. SO please if you don't hear from us and the question is important to you to be answered, give us a call at 813-651-9402. We want to help always and don't like our potential customers to feel they are not important.

When every product shows "ON HOLD", it means that the website has been shut down by us; therefore it doesn't allow products to be sold. Reason: We have had to shut the website down twice now for short periods due to a family medical crisis since May 08. My husband had a massive stroke and was hospitalized for six weeks. We came close to losing him three times. He is home now but is going through some very aggressive rehab which entails traveling out of town and long days. His recovery is going to be long and tough and has had a couple of surgeries with one more major one that we are hoping to put off until after Christmas. I try to keep Cameo Kids going as much as possible, as now that he has been put on disability, every sale I receive helps to keep us going. Right now we are caught in that in between short term disability and long term disability which is a 90 day gap of no income coming in. Because of the time it consumes from me to care for him, his rehab, doctor’s appointments, and constant rehab at home, my time has been cut down for my creations and business. When I have more orders than I know I can handle and struggle to meet my deadlines for timely deliveries, I put the site on hold until I can get caught up. My daughter has stepped in to help but she has 4 children and a full time job so there is only so much time she can give too. It will be some time yet before things return to something like normal and everyday brings us new challenges and mountains, so even my best planned out days can take a hit, so please bear with us during this time. I do want to extend to all the customers we have had since this event has taken place a huge thank you for your patience and understanding, along with your prayers and support. Many of you have taken me under your wing and without you I don't know what I would have done. This has been a life changing experience for all of us. My husband bless his heart works very hard everyday to be able to use his body again, but mostly he tries to make me smile and laugh, has keep his spirits high, and his always positive attitude has never vanished through all he has been and still is going through. I miss my work but he is my life so the choice I have to make is easy, he's first. So when the site shows everything on hold, it's because life just isn't that simple everyday. Thank you for understanding and as soon as we can get my husband back on his feet, this business will start booming again. God Bless Deborah